Uber Boat by Thames Clippers

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Onboard Customer Service Assistant

Salary

10.14 an hour

Contract Type

Permanent

Hours of Work

35 hours per week, shift basis (early starts or late finishes)

Location

Thames Clippers - Clipper House, Trinity Buoy Wharf, Poplar, London E14 0JY

Closing Date

Sunday 20th June 2021

Full Description

Here at Thames Clippers we have a strong team ethic, we take pride in what we do, and we respect each other which make it a great place to work!

As an On-board Customer Service Assistant (OCSA) you will run your own bar, selling hot and cold refreshments to the passengers on our boats that travel up and down the Thames from North Greenwich Pier into London every day.

We will give you full training so you’ll know how to use our coffee machines. You’ll be in charge of all stock on-board, ensuring your bar is kept clean and presentable during your shift and ensuring passenger safety at all times.

We are looking for smiley, friendly, approachable people. You’ll meet tourists from all over the world and our commuters who use our service daily, so you need to be comfortable chatting to all types of people and making sure they have a great experience with us.

We will give you all the training you need to be set up for success.

As this role is based on a boat, you need to be able to work on the water. If you suffer from travel sickness this role might not be for you!

Please note you must be over 18 to work in this role.

Important information: This is a shift based role:

35 hour per week role: working four days on and then having two days off. These can be weekends or weekdays.

Zero hour: You can pick to work weekday shifts and or weekend shifts - you need to collect 8 points a month – weekend days are worth 2 points each and weekdays are worth half a point!

Shifts can either start very early in the morning or finish late at night, therefore you will need to be able to get to and from North Greenwich Pier sometimes before the tube starts or after it finishes.

Where: All our boats leave from North Greenwich Pier, based close to The O2 and North Greenwich Tube station.

When: We will be holding virtual interviews on MS Teams w/c 21 June and are looking for people to start work in July.

So why apply?

Thames Clippers, part of AEG Europe, are London's leading River Bus service. Our fleet of high speed catamarans provide commuters and sightseers with a unique way to travel around the capital. We carry around 4 million passengers a year and employ over 320 staff.

To find out more about our benefits click here

This is an excellent opportunity to hone and develop your customer service and hospitality skills and join an inclusive and growing organisation which was voted “Employer of the Year” at the 2017 London Transport Awards. There is real potential for internal development and promotion within our business and internal succession is one of our core principles.

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

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Uber Boat by Thames Clippers

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Life at AEG

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AEG is a company with global reach. AEG owns and manages over 100 of the world’s leading venues over 5 continents. They host 50 million guests annually during 10,000 events.