L&D Officer


32,000-35,000 a year plus benefits

Contract Type


Hours of Work

40 hours per week, Monday to Friday


Thames Clippers - Clipper House, Trinity Buoy Wharf, Poplar, London E14 0JY

Closing Date

Monday 18th November 2019

Full Description

The role of our Learning & Development Officer (L&D Officer) is important in ensuring our frontline operational teams have the right skills and knowledge to give our passengers a first class customer service.

You will support the candidate journey and employee experience from recruitment at our assessment centres, through induction and onto career development and succession planning. The L&D Officer will deliver the foundation for our teams to be trusted to do the right thing and inspire a culture of respect, where open and honest feedback and developmental conversations are part of everyday life.

Not only will you develop new and existing operational staff, you will also mentor operational line managers/supervisors and ensure they have the tools they need to motivate and support their teams to get the best out of them.

Whilst coordinating the logistics of training, including booking rooms, refreshments, email invites and maintaining all training related records and collateral; you’ll create monthly reports and training certificates.

We are looking for someone with the ability to create an inclusive learning environment, preferably from a retail or hospitality background.

With experience in creating and delivering content in a number of different ways, from classroom to vocational on the job training; you’ll be an influential communicator with an engaging delivery style, bringing to life the training programme to ensure our employees are continuously improving and growing in their roles.

With a passion for people and helping them develop, you will be able to lead by example, be positive and have a can do attitude.

You’ll be resilient and empathetic with the ability to coach and mentor people and understand what motivates them.

Where: You will have a base at our head office at Clipper House, Trinity Buoy Wharf, Poplar, London E14 0JY, a short walk from Canning Town tube or a hop across the river from North Greenwich tube. However you will be expected to travel between North Greenwich and Westminster piers to visit the teams for on the job training.

When: We’ll be holding interviews in November and looking for someone to start soon after.

About AEG and Thames Clippers

AEG is one of the leading sports and entertainment businesses in the world. In the UK we comprise of The O2; The SSE Arena, Wembley; Thames Clippers; and AEG Presents which includes the Eventim Apollo and indigo at The O2.

Thames Clippers are London's leading River Bus service. With a fleet of 18 high speed boats which provide commuters and leisure visitors with a unique way to travel around the capital.

So why apply?

Here at Thames Clippers we have a strong team ethic, we take pride in what we do, and we respect each other which make it a great place to work!

We are an entrepreneurial and inclusive organisation which was voted “Employer of the Year” at the 2017 London Transport Awards. There is real potential for internal development and promotion within our business and internal succession is one of our core values.

Our employees benefit from free travel on Thames Clippers, along with a group private pension plan, private medical insurance, life assurance, EAP, ride to work scheme or season ticket loan. We also offer discounts at shops, bars and restaurants at The O2.

We are committed to equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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Life at AEG

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AEG is a company with global reach. AEG owns and manages over 100 of the world’s leading venues over 5 continents. They host 50 million guests annually during 10,000 events.