AEG Europe Head Office

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Head of Account Management

Salary

55,000-70,000 a year, plus benefits

Contract Type

Permanent

Hours of Work

40 hours per week, Monday to Friday

Location

Array - AXS Head Office, Cottons Centre, 7th Floor West, 47-49 Tooley St, London SE1 2QN

Closing Date

Wednesday 28th July 2021

Full Description

This is a role working at AXS, part of AEG Europe.

AXS connects fans with the artists and teams they love.  Each year we sell millions of tickets to thousands of incredible events and are the preferred ticketing partner for some of the largest UK venues and festivals, from The O2 Arena and The SSE Arena, Wembley to British Summer Time in Hyde Park. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans across the globe, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

THE ROLE

The Head of Account Management role will be responsible for ensuring the successful delivery of our solutions to clients according to respective contracts, evolving industry trends and AXS Europe business objectives. This is an exciting new role and the successful candidate will have the opportunity to build a distinct account management function within AXS. You’ll work closely with key stakeholders and together be responsible for the overall satisfaction, growth and success of our key clients.

There will be some travel required this role as you’ll spend time working at our office in London Bridge and out in venues with our clients.

YOU

We’re looking for someone with a background in Account Management or Customer Success, with a proactive and solution orientated mindset. You’ll have a passion for live music and events and be able to demonstrate a good understanding of managing client relationships in ticketing or other live entertainment businesses. You’ll also have a proven record of building, managing and coaching a high performing team.

We’re looking for someone whose really comfortable communicating, presenting and explaining concepts with all levels of stakeholders and can build close working relationships. You’ll be committed to delivering the best and wowing our partners and customers, and be a team player who enjoys working in a high achieving environment

Where: You’ll be based at our head office Cottons, 7th Floor West, 47/49 Tooley Street, London, SE1 2QN but we are currently working remotely.

Important information: First stage interviews will be held virtually via zoom on w/c 2 August 2021 and we’re looking for someone to be able to join the team as soon as possible.

So why apply?

AEG is an inclusive organisation where we value everybody’s contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

You can find out more about our Vision and Values here

To find out more about our benefits click here

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

Please be aware we no longer accept CV’s. You will be asked to complete an application form, which is anonymised so that we can run a fair, inclusive and equitable recruitment process. Therefore please make sure you follow the instructions carefully and complete the application form with as much detail as possible as the information you provide will allow us to decide whether to progress your application to interview stage.

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Life at AEG

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AEG is a company with global reach. AEG owns and manages over 100 of the world’s leading venues over 5 continents. They host 50 million guests annually during 10,000 events.