Guest Relations Assistants


11.05 an hour plus benefits

Contract Type

Event Based Hours

Hours of Work

Event based hours (including weekday evening and weekend work)


The O2 - The O2, Peninsula Square, London SE10 0DX

Closing Date

Sunday 21st August 2022

Full Description

£11.05 an hour

Want a job with a difference? Want to work in one of the world’s most iconic venues? 

As a Guest Relations Assistants you’ll wow our guests on event nights! 

You’ll provide a safe, friendly environment on event nights whilst delivering a high level of customer service. Welcoming our guests with a warm smile, you’ll be their first point of contact with any access related problems or issues and will deal with these with empathy and understanding. 

It’s about going the extra mile, every time; listening and valuing any feedback given and working together with the Guest Relations Team to ensure our customers have an unforgettable experience at The O2. 

We are looking for proactive, positive, and approachable people.                                                                                            


You must have a genuine desire and ability to work with the public in a front line, customer focused setting; and thrive in a very busy environment, maintaining patience and empathy whilst working under pressure. 

You'll be an excellent communicator, confident in engaging and working with all kinds of people, both our guests and your colleagues. 

We’re looking for problem solvers who are able to deliver the same high level of customer service throughout the event to every single guest time and time again! If that sounds like you – apply now. 

If you have an SIA badge, please state this in your application. 

This is an Event Hours based contract and will include working both weekday evenings and weekend shifts. You’ll need to be able to give your availability a month in advance and let us know what events you can work. 

To be considered for this role you must be 18 years of age or over. 

We are holding a number of assessment centres throughout August 2022 and are looking for people to join inductions in late August and throughout September 2022. 

To find out more about how our assessment centres work, please visit: 

So why apply? 

AEG is an inclusive organisation where we value everybody’s contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always! 

You can find out about our Vision and Values here: 

Our commitment to inclusion 

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.


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Life at AEG

Point of view shot from within a crowd at a gig, audience are waving their hands in the air.

AEG is a company with global reach. AEG owns and manages over 100 of the world’s leading venues over 5 continents. They host 50 million guests annually during 10,000 events.