Guest Relation Assistants

Salary

9.75 an hour

Hours of Work

Zero Hours

Location

The O2 - The O2, Peninsula Square, London SE10 0DX

Closing Date

Wednesday 24th July 2019

Full Description

About the role: As a Guest Relations Assistant you need to see the world through our customer’s eyes. When we understand our customers that is when we can provide a truly amazing service.

You will provide a safe, friendly environment for all our guests at our events whilst delivering a high level of customer service. You will welcome them with a smile, be their first point of contact with any access related problems or complaints and will deal with these with empathy and understanding.

It’s about treating everyday as a show day and working together with the Guest Relations Team to ensure our customers have an unforgettable experience at The O2.

About you: We are looking for proactive, positive and approachable people.

You must have a genuine desire and ability to work with the public in a front line, customer focused setting; and thrive in a very busy environment, maintaining patience and empathy whilst working under pressure.

You'll be an excellent communicator, confident in engaging and working with all kinds of people, both internal and external.

We’re looking for a problem solver who is able to deliver the same high level of customer service throughout the event to every single guest time and time again! If that sounds like you – apply now.

If you have an SIA badge, please state this in your application.

Important Information:

This is a Zero Hour contract and will include working both weekday and weekend shifts. We need our staff to be flexible enough to commit to a certain number of shifts in advance every month.

To be considered for this role you will need to be able to attend one of our assessment centres. We are holding these on 8 and 9 August. You need to be able to start work with us on 27 August 2019.

About us: Owned by AEG, one of the leading sports and entertainment presenters in the world, The O2 has become the multi-award winning home of world-class entertainment. The 20,000 capacity venue has hosted a variety of artists and shows including Prince, Ed Sheeran, Adele, the BRITs, ATP tennis World Tour Finals, NBA Basketball and more.

So why apply?

This is an excellent opportunity for someone looking to develop their career within customer service and the events industry and to be part of one of the world's largest entertainment and sports organisations.

AEG is an exciting and inclusive place to work. We value our people and inspire them to be the best they can be!

Our employees benefit from a workplace pension, EAP and discounts at bars and restaurants at The O2.

We are committed to equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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Life at AEG

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AEG is a company with global reach. AEG owns and manages over 100 of the world’s leading venues over 5 continents. They host 50 million guests annually during 10,000 events.