Uber Boat by Thames Clippers

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Fleet Control Assistant

Salary

23,136 a year plus benefits, including free travel on our boats

Contract Type

Permanent

Hours of Work

42 hours per week, Monday to Sunday. Shift work, 3 days/nights on, 3 days/nights off

Location

Thames Clippers - Clipper House, Trinity Buoy Wharf, Poplar, London E14 0JY

Closing Date

Sunday 22nd May 2022

Full Description

Here at Uber Boat by Thames Clippers we have a strong team ethic, we take pride in what we do, and we respect each other which make it a great place to work! 

We’re looking for a Fleet Control Assistant to work with our Fleet Control team who maintain communication with our staff and passengers on any of the 23 piers to assist with the smooth and effective operation of our passenger services. 

Providing real time information for passengers about scheduled arrival and departure times by producing updates on social media; you will assist the Duty Fleet Controller in their day-to-day duties, providing operational and administrative assistance.

You’ll have oversight of passenger number records, ensuring a correct log of numbers is maintained and reported in the right way. 

You will also assist the Business Scheduling team in the efficient planning of assets to ensure that all revenue, charter, cleaning and maintenance activities are included in the operating schedule and that all relevant departments are advised of the schedule. 

We are looking for someone with clear and concise communication skills both written and verbal. You’ll be working across a number of departments, so you need to be able to build good working relationships with all types of people. 

You will thrive in a very busy environment and maintain humility and empathy even when working under pressure. 

With an extremely organised approach to work with high attention to detail; you will be committed and flexible as we are a 24/7 operation.

We are looking for someone highly self-motivated with the ability to work without supervision but who also enjoys working as part of a team. 

We’ll give you all the training you need regarding our systems as well as a thorough induction on how we work at Uber Boat by Thames Clippers, so you will be set up for success. 

Where: You’ll be based at our offices at Clipper House, Trinity Buoy Wharf, Poplar, London E14 0JY, a short walk from Canning Town tube or a hop across the river from North Greenwich tube on our staff boat. 

So why apply?

Uber Boat by Thames Clippers are London's leading River Bus service. Our fleet of high speed catamarans provide commuters and sightseers with a unique way to travel around the capital. We carry around 5 million passengers a year and currently employ around 470 people, which is set to increase over the next few years. 

We are an entrepreneurial and inclusive organisation that was voted “Employer of the Year” at the 2017 London Transport Awards. There is real potential for internal development and promotion within our business and internal succession is one of our core principles. Our values: Trusted to do the Right Thing, Great Place to Work, Be Excellent and Respect allow our employees to excel in their careers with us and be Best in Class, Always. 

Our commitment to inclusion 

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

 

Please be aware we no longer accept CV’s. In some instances, you can still upload this but the hiring manager will not be able to use it to make their final decision. Instead, you will be asked to complete an application form, which is anonymised so that we can run a fair, inclusive, and equitable recruitment process.

Therefore, please make sure you follow the instructions carefully and complete the application form in full, with as much detail as possible as the information you provide will allow us to decide whether to progress your application to interview stage.

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