Deck Customer Service Assistant (DCSA)

Salary

18,321 a year, increasing to £21,554 on successful completion of 3 months’ probation

Contract Type

Permanent

Hours of Work

42 hours, Monday to Sunday

Location

Thames Clippers - Clipper House, Trinity Buoy Wharf, Poplar, London E14 0JY

Closing Date

Monday 30th December 2019

Full Description

The Role: You will work on board our boats that travel up and down the Thames assisting the Master, Mates and Onboard Customer Service Assistants (OCSA) ensuring our customer’s safety at all times and making sure they have a wonderful journey with us.

You will make sure any boat maintenance and cleaning is carried out efficiently and effectively and also assist the OCSA when required with serving the customers on board and stocking the boat.

You: If you enjoy working with the public, being outside on the river and being part of a fun and busy team then this could be the role for you!

We’re looking for people who are looking to develop their career in the maritime industry and progress within Thames Clippers from DCSA to Mate to Master. We’re looking for ambitious and driven individuals who want to succeed.

You will be approachable, friendly and helpful, not only to the passengers on board but also to your colleagues. We expect you to deliver the same amazing experience to our customers at the end of your shift as you do at the start.

Where: You will spend your days on our vessels, which all leave from North Greenwich Pier, based near The O2 arena.

Assessment centre: We’ll be holding an assessment centre on Friday 10 January 2020 at 9.15am or 2pm. You will need to be available to attend this assessment in person. If you cannot attend this assessment, please sign up for job alerts instead so you can be notified of when we’ll be hiring again.

To find out about our assessment centres, click here: https://careers.aegeurope.com/faqs

When: You’ll need to be able to start work with us on 10 February 2020.

Important information: You will be based on our boats on the river and that means you will be on your feet for 10 hour shifts. We will provide you with a full uniform including warm clothing to defend against the British weather!

So why apply?

Here at Thames Clippers we really value a strong team ethic, we take pride in what we do, and we respect each other which make it a great place to work!

We are an entrepreneurial and inclusive organisation which was voted “Employer of the Year” at the 2017 London Transport Awards. There is real potential for internal development and promotion within our business and internal succession is one of our core values.

Our employees benefit from free travel on Thames Clippers, along with a group private pension plan, private medical insurance, life assurance, EAP, ride to work scheme or season ticket loan and childcare vouchers. We also offer discounts at shops, bars and restaurants at The O2.

We are committed to equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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