Client Ticketing Managers

Salary

29,000-£32,000 a year plus benefits

Contract Type

Permanent

Hours of Work

40 hours per week, Monday to Friday. We offer flexible start and end times.

Location

Array - AXS Head Office, Cottons Centre, 7th Floor West, 47-49 Tooley St, London SE1 2QN

Closing Date

Sunday 18th December 2022

Full Description

AXS connects fans with the artists and teams they love.  Each year we sell millions of tickets to thousands of incredible events and are the preferred ticketing partner for some of the largest UK venues and festivals, from The O2 arena and OVO Arena Wembley to American Express presents BST Hyde Park and Luno Presents All Points East. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans across the globe, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment. 

They are now looking for two Client Ticketing Managers to join them.

This is a critical part of our Client Services team. You will be the friendly and efficient first point of contact for clients, ensuring that you deal accurately with all their requirements, always keeping the best interests of the business in mind.  You ensure that all events are built correctly in our system, meeting all deadlines and managing the event life cycle from on sale to event date. Together with our Fulfilment, Marketing and Customer Services teams you will ensure customers enjoy using AXS to purchase their tickets and access events. 

KEY ACCOUNTABILITIES

  • Responsible for the configuration and ongoing event ticketing management for AXS Europe clients.
  • Responsible for providing exceptional customer service levels to all clients.  
  • Provide additional client support when required, including working out of hours and weekend and on site.
  • Ensure that the AXS brand is always represented in a professional manner. 

With a background in Music, Sports or Theatre ticketing you will be incredibly organised and used to working in a busy team environment. You are proactive – always spotting what needs to get done and doing it. You’ll be confident using a variety of ticketing systems and technology, always ready to learn and innovate. You’ll be used to working at pace, incredibly flexible and have a meticulous eye for detail. You will thrive working as part of a friendly, hardworking team who love what they do.   

You’ll want to raise the bar in this role and be solutions focussed; we encourage new ideas and innovation and value everyone’s opinion. 

We’ll give you a thorough induction on how we work at AEG. Our induction and onboarding programme is a great way to meet other new starters in AEG and to learn about our culture and values. We will give you training in our systems, policies and procedures so that you’ll be set up for success. 

Where: You’ll be based at our head office Cottons, 7th Floor West, 47/49 Tooley Street, London, SE1 2QN. We're back in the office! Working 4 days a week in the office and 1 day a week remotely. We offer flexible start and end times and also welcome flexible working conversations. 

So why apply?

AEG is an inclusive organisation where we value everybody’s contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

 

You can find out about our Vision and Values here: https://careers.aegeurope.com/ourvalues and our Employee Network Groups here: https://careers.aegeurope.com/our-culture/employee-network-groups

Our commitment to inclusion


We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

Please be aware we no longer accept CV’s. In some instances, you can still upload your CV but the hiring manager will not be able to use it to make their final decision. Instead, you will be asked to complete an application form, which is anonymised so that we can run a fair, inclusive, and equitable recruitment process.

Therefore, please make sure you follow the instructions carefully and complete the application form in full, with as much detail as possible as the information you provide will allow us to decide whether to progress your application to interview stage.

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Life at AEG

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AEG is a company with global reach. AEG owns and manages over 100 of the world’s leading venues over 5 continents. They host 50 million guests annually during 10,000 events.