Assistant Box Office Manager (12 month fixed term contract)


28,000-34,000 a year, pro rata plus benefits

Contract Type

Fixed Term

Hours of Work

37.5 hours a week, including evenings and weekends


Eventim Apollo - 45 Queen Caroline St, Hammersmith, London W6 9QH

Closing Date

Tuesday 30th May 2023

Full Description

We’re looking for an Assistant Box Office Manager at Eventim Apollo on a fixed term contract. 

You’ll be responsible for the initial set up of tickets going on sale for all events at our venue include liaising direct with promoting company, internal event confirmations and agent allocations. 

You’ll help run the Box Office on show nights as and when needed, including management and distribution of box office collection to include guest list allocation and bar pass distribution, sales via Eventim system, credit card and EOD ticket reconciliation. 

Whilst monitoring event ticket sales in all outlets, you’ll make sure accurate records are kept of ticket allocations along with ticket distribution to outlets and manage detailed financial reporting. 

You’ll also assist with any people management duties such as recruitment, disciplinary procedures and staff scheduling.

You’ll also liaise with promoters to ensure that their events are advertised showing venue details correctly; ensure there is effective communication with event reps and other venue managers to ensure events run smoothly. 

We’re looking for someone with experience of working in a busy box office with knowledge of ticketing systems and processes. 

With supervisory experience you’ll have a genuine desire and ability to work with the public in a front line, customer focused environment. 

You’ll have an extremely organised approach to work with high attention to detail and the ability to multi-task and prioritise a high volume workload. 

A team player, you’ll have a flexible and positive attitude to work and thrive working in a high-achieving environment. 

You’ll want to raise the bar in this role, be solutions focused and look for ways to maximise efficiency. We encourage new ideas and innovation. We’ll give you a thorough induction where you’ll get to meet other new employees and learn about our culture and values and what it’s like to work at AEG. We will give you all the training in our systems, policies and procedures so that you’ll be set up for success. 

Where: You‘ll be based at the venue which is at 45 Queen Caroline Street, Hammersmith, W6 9QH 

Important Information: This role requires you to work weekends and evenings. 

So why apply? 

AEG is an inclusive organisation where we value everybody’s contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always! 

You can find out about our Vision and Values here:  

AEG have 8 Employee Network groups, who give our employees a greater voice in the steps the business takes to continuously improve our workplace: 

Our benefits can be found here: AEG Benefits

Our commitment to inclusion 

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

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Eventim Apollo

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Life at AEG

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AEG is a company with global reach. AEG owns and manages over 100 of the world’s leading venues over 5 continents. They host 50 million guests annually during 10,000 events.