Account Manager - Premium Seating


Up to £35,000 a year plus benefits

Contract Type


Hours of Work

37.5 hours per week, with flexible start and end times. Currently working remotely but when back in office at end of June, we will be working 3 days a week in the office and 2 days per week remotely. This role does include evening and weekend work.


The O2 - The O2, Peninsula Square, London SE10 0DX

Closing Date

Tuesday 15th June 2021

Full Description

We’re looking for an Account Manager to join the Premium Seating team at The O2.

In conjunction with the Head of Premium Seating & Senior Manager, Premium Seating, you’ll ensure that contracted elements of our premium seating package - Encore Seats & Club 101 Memberships and associated products, are delivered and that expectations are met and where possible exceeded.

Whilst building effective working relationships with an allocated number of Encore Seats & Club 101 Members; you’ll represent the Premium Seating Team and deal with Event Day enquiries through Duty Manager attendance at allocated events, including evenings and weekends.

You’ll deal efficiently with all enquiries by our Members including ticketing and membership requests (including Event Attendance) and act as a ‘concierge’ when required.

We are looking for someone who can achieve the highest possible renewal / retention rate of allocated members through effective service levels and Management and to ensure smooth, effective and profitable events.

You’ll also have shared responsibility for delivery and further development of Club 101 Membership and of our Hospitality offering at British Summer Time Festival.

This is a great role, where you can really make a difference and wow our customers. We’re looking form someone with previous relevant operational Event Management experience from a Concierge / Account Management background.

You’ll be a people person who is able to build good working relationships with both internal colleagues across different departments and external clients.

A clear and effective communicator, you’ll also be a team player who enjoy working in a high achieving environment.

Where: You’ll be based at The O2, Peninsula Square, London SE10 0DX but we are currently working remotely. When we're back in the office from the end of June, we'll be working 3 days a week in the office and 2 days a week remotely. We offer flexible start and end times and welcome flexible working conversations. This role does include evening and weekend work on occasions.

Important information: First stage interviews will be held virtually via MS Teams on w/c 21 June 2021.

So why apply?

AEG is an inclusive organisation where we value everybody’s contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

You can find out more about our Vision and Values here

To find out more about our benefits click here

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

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Life at AEG

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AEG is a company with global reach. AEG owns and manages over 100 of the world’s leading venues over 5 continents. They host 50 million guests annually during 10,000 events.