The Client Services Management Team is responsible for the accurate and timely build of events to ensure that our clients can maximise their ticket sales. Alongside this they provide critical system support and guidance to our clients to ensure that events are correctly configured before going on sale, monitor ticket sales and make sure that all ticketing requirements are met. Other areas of the Client Services Team include: Fulfilment who ensure our customers receive their tickets on time, Customer Services and our Contact Centre who are there to deal with any customer queries. They all work together to provide the best possible service for our clients.

The AXS Marketing Department leads the promotion of all events on sale across axs.com. Working across numerous channels including ECRM, social media and paid digital support, the marketing department work hard to put the right message in front of the right people. They build out the events and associated promos across axs.com and working with clients and internal teams to ensure when a show goes on sale – it is ready for all. Taking a lead on fulfilling AXS and clients brand needs - shaping sales promotion and bringing the events to life in the eyes of the ticket buying public.

AXS work with 100’s of venues and promoters worldwide, and this presents a perfect platform for companies to promote their brands. Our commercial team are responsible for creating partnerships with the right fitting companies and work with them to build their brand and grow their revenues. This is done through specifically designed initiatives across our platforms. The commercial team work hard to deliver positive brand for their customers.

Our development team are responsible for building, maintaining and continually improving our ticketing systems which enable us to sell tickets to fans to see the teams and artists they love. The team includes developers, engineers, UX designers, project and product managers who all work together to make it easier than ever to discover events and find the perfect seats.

The London-based AXS IT team is responsible for all corporate IT systems across Europe, such as office servers, internet access, laptops, cloud applications and security systems. The SRE team focus on the smooth operation of our ticketing systems across Europe, including internal test systems and public-facing production systems. This involves ensuring the reliability and security of all of our servers and databases and providing support for any application issues that may occur.

The finance team is responsible for the preparation of financial statements and statutory accounts, reconciliation of the balance sheet, review of the management accounts as well as budgeting, quarterly forecasting and managing fraud. They are a critical support to the business working closely with all department heads to control costs, identify risks and implement internal controls. In addition they oversee daily banking and cash administration as well as collecting and analysing ticket sales.

With our global head office based in Los Angeles, our European head office located in London, and with offices across the globe including Sweden and Japan, we are well situated for the global business needs of our clients.